Knightsbridge Estate Agents is committed to protecting your personal data and respecting your privacy. This policy explains how we collect, use and protect your personal information when you use our website, contact us, or use our property services.
This policy applies to the services provided by:
Knightsbridge Estate Agents
Operating through:
Knightsbridge Investments & Asset Management Ltd
Knightsbridge Professional Lettings Ltd
Both companies are registered in England and Wales.
If you have any questions regarding this policy or your personal data, please contact:
Email: admin@knightsbridge-estates.co.uk
Address: 72 Queens Road, Clarendon Park, Leicester, LE2 1TU
Knightsbridge Estate Agents is registered with the Information Commissioner’s Office (ICO).
1. Who we are For the purposes of data protection law, the data controllers are:
Knightsbridge Investments & Asset Management Ltd
Knightsbridge Professional Lettings Ltd
We are responsible for ensuring that personal data is processed in accordance with UK GDPR and the Data Protection Act 2018.
2. The information we collect
We may collect and process the following personal information:
Contact information
Name
Address
Telephone number
Email address
Property information
Property address
Property preferences
Transaction details
Viewing history
Offer information
Identity verification information Where required for legal compliance we may collect:
copies of identification documents
proof of address
source of funds information
Financial information
rental payments
tenancy referencing information
deposit information
transaction details relating to property sales
Website usage data
When you visit our website we may collect:
IP address
browser type
device information
website behaviour and analytics data
3. How we collect your data
We may collect personal data in the following ways:
when you contact us by phone, email or website enquiry
when you request a valuation
when registering for property alerts
when booking a viewing
when making an offer on a property
when entering into a sales or lettings agreement
when applying for a tenancy
when interacting with our website
We may also receive data from property portals or partners such as Rightmove or Zoopla when you submit enquiries through those platforms.
4. How we use your personal data
We may use your information to:
respond to property enquiries
provide estate agency and lettings services
arrange valuations and property viewings
manage property sales and tenancy agreements
communicate with buyers, sellers, landlords and tenants
provide property alerts and marketing communications
carry out anti-money laundering and identity checks
carry out tenant referencing
manage property transactions
improve our services and website performance
comply with legal or regulatory obligations
5. Legal basis for processing
Under UK GDPR we rely on the following lawful bases:
Contract Processing necessary to provide property services requested by you.
Legitimate interests To operate our business effectively and provide estate agency services.
Legal obligation Including compliance with:
Anti-Money Laundering Regulations
HMRC reporting requirements
regulatory requirements for estate agents and letting agents
Consent For example where you opt in to receive marketing communications or property alerts.
You may withdraw consent at any time.
6. Anti-Money Laundering checks Estate agents are legally required to carry out identity verification and source of funds checks under the Money Laundering Regulations.
We may verify identity using electronic verification providers and may share data with compliance providers to complete these checks.
7. Tenant referencing Where you apply to rent a property we may share your information with referencing agencies to assess suitability for tenancy.
This may include checks relating to:
employment
credit history
previous landlord references
8. Sharing your information We may share your personal data with trusted third parties where necessary to provide property services. These may include:
solicitors and conveyancers
mortgage advisors and financial advisors
contractors and maintenance providers
tenant referencing agencies
deposit protection schemes
energy assessors
inventory providers
compliance and AML verification providers
property portals such as Rightmove, Zoopla, Street.co.uk
We also use business systems and platforms to operate our services.
These may include:
Street.co.uk (estate agency CRM)
Agent Connect Ltd
Lifetime Legal
Kotini
Google services
Meta platforms (Facebook and Instagram)
OpenAI for technology tools
These providers may process personal data on our behalf.
Some service providers may process data outside the UK or European Economic Area. Where this occurs, appropriate safeguards are implemented.
9. Marketing communications We may send property alerts, market updates or service information where:
you have requested property updates
you have previously used our services
you have consented to marketing communication
You may unsubscribe from marketing communications at any time.
10. How long we keep your data We retain personal data only for as long as necessary. Typical retention periods include:
property transaction records in accordance with legal obligations
AML records in line with regulatory requirements
tenancy records for compliance purposes
marketing records until consent is withdrawn
Where legal obligations require it, data may be retained for longer periods.
11. Your rights Under UK data protection law you have the right to:
access your personal data
request correction of inaccurate information
request deletion of your data
restrict processing of your data
object to certain processing activities
request transfer of your personal data
withdraw consent for marketing
Requests can be made by contacting us directly. We will respond within one month.
You also have the right to complain to the Information Commissioner’s Office (ICO). ICO website: https://ico.org.uk
12. Data security
We take appropriate technical and organisational measures to protect your personal data.
This includes:
secure digital systems
restricted access to information
staff training
secure third-party technology providers
Cookie Policy Our website uses cookies to enhance user experience and help us understand how visitors interact with our website.
What are cookies? Cookies are small files stored on your device when you visit a website. They allow websites to recognise your device and remember certain information about your visit.
Types of cookies we use
Essential cookies These cookies are necessary for the website to function correctly and cannot be disabled. They may enable:
website navigation
security functions
form submissions
Analytics cookies These cookies help us understand how visitors use our website. They may track:
page visits
time spent on pages
visitor behaviour
We may use Google Analytics to collect this information.
Marketing cookies These cookies may be set by advertising platforms including
Google
Meta (Facebook / Instagram)
They help deliver relevant advertising and measure marketing effectiveness.
Managing cookies When you visit our website you will be given the option to manage your cookie preferences. You can also control cookies through your browser settings. Disabling cookies may affect website functionality.
Updates to this policy We may update this policy from time to time to reflect changes in legislation, technology or our services. The latest version will always be available on our website.
